The Remarkable Toilet Company Ltd Privacy Policy

Our contact details
Name: The Remarkable Toilet Company Ltd
Address: Edge Hall, Edge, Cheshire, SY14 8LE
Phone Number: 01948-820300
Email: [email protected]

The type of personal information we collect
We currently collect and process the following information:
• Personal identifiers, contacts and characteristics (for example, name and contact details).

How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for:
• Order Processing; and
• Order Delivery.
We use the information that you have given us in order to generate quotations, invoices and ensure order delivery. We may share this information with our couriers for delivery purposes only. We do not share your personal information with any other external organisation.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting [email protected].
(b) We have a contractual obligation.
(c) We have a vital interest.

How we store your personal information
Your information is securely stored. We keep Invoice data for seven years. We will then dispose of your information by deleting files and shredding any paper-based information.

Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at [email protected] if you wish to make a request.

How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected].

You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113 ICO
website: https://www.ico.org.uk